Information about the complaints handling procedure adopted by the asset management company

Complaints should be made in writing and sent by the investor to the compliance department manager at

The asset management company has adopted suitable procedures by which to guarantee the prompt processing of any complaints made by investors.

As a rule, the complaints management process is completed within a maximum of 90 days of receipt of the complaint. A written reply to the complaint is sent out promptly, and in any case by the above deadline, to the address specified by the investor.