Information about the complaints handling procedure adopted by the asset management company

Complaints should be made in writing and sent by the investor to the compliance department manager at compliance@f2isgr.it.

The asset management company has adopted suitable procedures by which to guarantee the prompt processing of any complaints made by investors.

As a rule, the complaints management process is completed within a maximum of 90 days of receipt of the complaint. A written reply to the complaint is sent out promptly, and in any case by the above deadline, to the address specified by the investor.